marsbahis Privacy Policy

marsbahis operates an online gaming platform accessible to players in the Philippines. As part of providing our services, we collect and process certain personal information about you. This Privacy Policy describes what data we collect, why we collect it, how we use and protect it, and what rights you have regarding your information.

By creating an account on marsbahis or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree, please do not use the platform or create an account.

We collect personal information when you register an account, make a deposit, contact support, or use any feature of the marsbahis platform. The types of data we collect include:

We do not collect data beyond what is necessary for the purposes described in this policy. We do not store full payment card numbers or cryptocurrency wallet addresses — these payment methods are not accepted on marsbahis.

We use your personal data to operate the marsbahis platform effectively and securely. The specific purposes include:

• Creating and managing your account, including login and OTP verification.
• Processing deposits and withdrawals in Philippine Peso (PHP) through your chosen local payment method.
• Verifying your identity (KYC) before processing withdrawal requests.
• Detecting and preventing fraud, money laundering, and other prohibited activity.
• Providing customer support and responding to queries.
• Sending account-related notifications — such as transaction confirmations and security alerts.
• Improving the platform based on usage patterns and technical performance data.
• Complying with applicable legal and regulatory requirements.

marsbahis does not sell your personal data to third parties. Your information may be shared only in the following circumstances:

• Payment processors: To facilitate PHP deposits and withdrawals through local banking and e-wallet channels.
• Identity verification providers: To complete KYC checks required before withdrawals are processed.
• IT and infrastructure providers: Who host or maintain parts of the platform under strict data processing agreements.
• Legal and regulatory bodies: Where disclosure is required by applicable law, court order, or regulatory authority.
• Fraud prevention services: To detect and investigate suspicious or prohibited account activity.

All third-party processors who handle your data are required to maintain appropriate technical and organisational security measures consistent with the level of protection described in this policy.

marsbahis applies security measures at multiple levels to protect your personal information from unauthorised access, disclosure, or misuse.

• SSL encryption: All data transmitted between your device and the marsbahis platform is encrypted using SSL (Secure Sockets Layer). This applies to account login, deposit flows, and all other sensitive interactions.
• OTP login verification: Account access requires one-time password confirmation, adding a layer of protection beyond your password alone.
• Access controls: Internal access to personal data is limited to staff who require it for legitimate business functions. Access is logged and reviewed regularly.
• Secure storage: Personal data is stored in systems with appropriate technical safeguards including encryption at rest where applicable.

No online system can be guaranteed as completely secure. We encourage you to keep your marsbahis login credentials private and to contact support immediately if you suspect unauthorised access to your account.

We retain your personal data for as long as your account remains active and for a reasonable period afterward to fulfil legal obligations, resolve disputes, and enforce our agreements. The standard retention periods for key data categories are:

• Account and identity data is retained for the duration of your account and for the period required by applicable law following account closure.
• Financial transaction records are kept for the period required for audit, anti-money laundering, and dispute resolution purposes.
• Communications with support are retained for a reasonable period to allow for issue follow-up and quality review.

When retention is no longer necessary, data is securely deleted or anonymised so that it can no longer be linked to an individual player.

As a player on marsbahis, you have rights in relation to the personal data we hold about you. These include:

• Access: You may request a summary of the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete personal data be corrected.
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations and any outstanding account matters.
• Restriction: In certain circumstances, you may request that we limit how your data is processed.
• Objection: You may object to certain types of data processing where we rely on legitimate interests as the legal basis.

To exercise any of these rights, contact the marsbahis support team at [email protected]. We will respond within a reasonable time and in accordance with applicable data protection requirements. Note that exercising some rights — such as requesting data deletion — may require account closure.

marsbahis uses cookies and similar technologies to support platform functionality, maintain your session, and improve performance. These include:

• Essential cookies: Required for the platform to function — including maintaining your login session and security token.
• Performance cookies: Used to understand how players interact with the platform so we can identify and fix issues.
• Preference cookies: Store your settings and preferences to improve your experience across visits.

Most web browsers allow you to control or disable cookies through browser settings. Disabling essential cookies may affect the functionality of your marsbahis account and platform features.

marsbahis does not knowingly collect or process personal data from individuals under the age of 21. The platform is strictly for players aged 21 and above. If we become aware that personal data has been collected from a person below this age, we will take steps to delete that data and close the associated account.

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable legal requirements. Material changes will be communicated to registered players via email or in-platform notification. The "Last updated" date shown at the top of this page always reflects the most recent version.

Continued use of marsbahis after an updated policy has been published constitutes your acceptance of the revised terms. If you have questions about this policy or any privacy-related matter, contact us at [email protected].

For general information about the platform, visit our About Us page. For the full set of platform rules, see the Terms & Conditions.